Salamanca Rules, Info, and Employment Opportunities
Welcome
Seneca Gaming & Entertainment LLC, Salamanca
At Seneca Gaming & Entertainment LLC, we want to ensure all our games are played within the scope of our House Rules. Here you will find our House Rules along with a comment card section, because your feedback is important to us. Looking for a career with us? Check our job listings!
House Rules
1.
No one under the age of 18 years of age is permitted on the gaming floor. Management reserves the right to deny entry.
2.
Seneca Gaming and Entertainment will not tolerate Foul language, threatening, disruptive behavior, vandalism, or destruction of any Seneca Gaming and Entertainment property. Actions may lead to involuntary exclusion and/or charged with criminal offense.
3.
Outside food, soliciting, peddling, loitering, firearms, weapons, alcohol, and drugs are prohibited.
4.
Seneca Gaming and Entertainment is not responsible for accidents, injuries, or stolen/loss of property.
5.
Reserving seats is prohibited during special promotions or events.
6.
All patrons must have a valid Government Issued Photo ID to cash out a Seneca Elite Card.
7.
Seneca Gaming and Entertainment patrons are responsible for using their own Seneca Elite Card. If a patron is using another patron's Seneca Elite Card, they will be denied any winnings and forfeit any credits.
8.
Patrons must cash out their own Seneca Elite Card before the end of the gaming day, or all credits/money will be forfeited.
9.
To claim winnings over $1,199, you must present valid Government Issued Photo ID and a Social Security Card. Seneca Gaming and Entertainment will hold unclaimed jackpots for up to thirty days.
10.
Promotional winners must have a valid Government Issued Photo ID to claim any prize(s). Any promotional win with a cumulative value of $600 or more in one calendar year is Subject to Form 1099-Misc (hot seats, ticket drawings, etc.).
11.
Residents of foreign countries without a US Tax Treaty (Canadians) will be subject to withholdings on all payouts.
12.
Seneca Elite Cards are required for all promotional enrollments, unless otherwise specified.
13.
Seneca Gaming and Entertainment is not responsible for malfunctions of any equipment including electronics. Malfunctions voids all pays and plays.
14.
Patrons must have a valid admission receipt to enter the Bingo session. Only one (1 ) Electronic device per person, unless specified. It is the players' responsibility to play all cards purchased, no refunds or exchanges for unused, mutilated, wet or wrongfully played paper.
15.
Each patron must claim their (own) winnings and must be presently playing throughout the session. Playing at the Video Gaming machines within the Bingo area is permitted when yelling bingo. Restroom breaks, food purchasing, courtesy breaks and emergencies are the only exceptions and will be limited to no more than 10 minutes.
16.
The patron must bingo on the last number called. It is the responsibility of the player - Not the Team Member's - to yell bingo loud enough for the caller to hear and stop the game. Once a caller closes a game, no other bingos will be honored. The number on the monitor is not official until the number is verbally called.
17.
Specials / Progressive Games are posted at the Bingo Admissions and at the Bingo Caller's Console. The winning patron(s) of a special / progressive game will be rewarded the posted prize amount.
18.
Multiple winners will share the total cash value of the game divided by the number of winners. Split payouts are rounded down to the nearest dollar.
19.
Management reserves the right to correct any prize payout that has been paid out incorrectly, or that contradicts the printed disclosure of those prizes.
20.
All prizes are non-transferable and non-refundable.
21.
Seneca Gaming and Entertainment is not responsible for typographical errors.
22.
All sales are final.
No one under the age of 18 years of age is permitted on the gaming floor. Management reserves the right to deny entry.
Seneca Gaming and Entertainment will not tolerate Foul language, threatening, disruptive behavior, vandalism, or destruction of any Seneca Gaming and Entertainment property. Actions may lead to involuntary exclusion and/or charged with criminal offense.
Outside food, soliciting, peddling, loitering, firearms, weapons, alcohol, and drugs are prohibited.
Seneca Gaming and Entertainment is not responsible for accidents, injuries, or stolen/loss of property.
Reserving seats is prohibited during special promotions or events.
All patrons must have a valid Government Issued Photo ID to cash out a Seneca Elite Card.
Seneca Gaming and Entertainment patrons are responsible for using their own Seneca Elite Card. If a patron is using another patron's Seneca Elite Card, they will be denied any winnings and forfeit any credits.
Patrons must cash out their own Seneca Elite Card before the end of the gaming day, or all credits/money will be forfeited.
To claim winnings over $1,199, you must present valid Government Issued Photo ID and a Social Security Card. Seneca Gaming and Entertainment will hold unclaimed jackpots for up to thirty days.
Promotional winners must have a valid Government Issued Photo ID to claim any prize(s). Any promotional win with a cumulative value of $600 or more in one calendar year is Subject to Form 1099-Misc (hot seats, ticket drawings, etc.).
Residents of foreign countries without a US Tax Treaty (Canadians) will be subject to withholdings on all payouts.
Seneca Elite Cards are required for all promotional enrollments, unless otherwise specified.
Seneca Gaming and Entertainment is not responsible for malfunctions of any equipment including electronics. Malfunctions voids all pays and plays.
Patrons must have a valid admission receipt to enter the Bingo session. Only one (1 ) Electronic device per person, unless specified. It is the players' responsibility to play all cards purchased, no refunds or exchanges for unused, mutilated, wet or wrongfully played paper.
Each patron must claim their (own) winnings and must be presently playing throughout the session. Playing at the Video Gaming machines within the Bingo area is permitted when yelling bingo. Restroom breaks, food purchasing, courtesy breaks and emergencies are the only exceptions and will be limited to no more than 10 minutes.
The patron must bingo on the last number called. It is the responsibility of the player - Not the Team Member's - to yell bingo loud enough for the caller to hear and stop the game. Once a caller closes a game, no other bingos will be honored. The number on the monitor is not official until the number is verbally called.
Specials / Progressive Games are posted at the Bingo Admissions and at the Bingo Caller's Console. The winning patron(s) of a special / progressive game will be rewarded the posted prize amount.
Multiple winners will share the total cash value of the game divided by the number of winners. Split payouts are rounded down to the nearest dollar.
Management reserves the right to correct any prize payout that has been paid out incorrectly, or that contradicts the printed disclosure of those prizes.
All prizes are non-transferable and non-refundable.
Seneca Gaming and Entertainment is not responsible for typographical errors.
All sales are final.
Seneca Elite Player’s Club
Join our Elite Club today and gain access to exciting promotions and exclusive offers!
Getting Started
Must be at least 18 years of age to participate.
Valid acceptable government-issued photo identification with proof of age and expiration date required to obtain a Seneca Elite Player’s Club Card.
Seneca Elite Player’s Club Card membership is free to join.
Benefits are intended for the use of the person listed on the account and have no cash value.
Membership is non-transferable and may be cancelled at the discretion of the Seneca Gaming & Entertainment Management. Points will not be eligible to transfer to any other account for any reason.
Limit one (1) membership per person.
To redeem rewards, Seneca Elite Player’s Club Cards and valid acceptable government-issued photo identification must be presented.
Seneca Elite Player’s Club Card accounts with no activity (i.e. no point earnings) for 365 consecutive days will forfeit/expire any unredeemed points or offers, and purged any time thereafter.
Points earned through promotions cannot be used toward the qualification of other promotions.
It is the member’s responsibility to properly insert/check in/swipe their Seneca Elite Player’s Club Card into the machine when playing the Video Gaming Machines, playing Poker (non-tournament play) and purchasing their bingo admission.
Management reserves the right to adjust point balances and/or an account/membership status due to computer error, machine malfunction, operator error, fraud or other misuse of the Seneca Elite Player’s Club Card without notifying the membership holder.
Each member is responsible for selecting a Personal Identification Number (PIN) for his or her Seneca Elite Player’s Club Card account. Each member must keep this PIN confidential and secure, and is responsible for any activity on his or her account when the account is accessed by using this PIN.
Seneca Gaming & Entertainment will collect and use the personal information on a members account for marketing/promotional and other business related purposes.
In order to be eligible for the Seneca Elite Player’s Club Card benefits, direct marketing promotions, incentives and rewards, members are responsible for notifying Seneca Gaming & Entertainment of any name, address, phone number or email change(s). Seneca Gaming & Entertainment is not responsible for lost or misdirected correspondence.
Management reserves the right to revoke, modify or revise qualifications for receiving coupons, discounts, offers, points, invitations and comps at any time, without prior notice.
Seneca Elite Player’s Club Cards remain the property of Seneca Gaming & Entertainment. Seneca Gaming & Entertainment is not responsible for lost, stolen or misused Seneca Elite Player’s Club Cards or points redeemed.
Seneca Gaming & Entertainment Management reserves the right to cancel, revoke, amend or modify this program at any time.
Fraudulent use of the card, including point theft, will result in the loss of Seneca Elite Player’s Club Card membership and all privileges may be permanently revoked.
Seneca Gaming & Entertainment and/or its designee may use names, pictures and likenesses of members for promotional purposes without further compensation.
Member’s use of the Seneca Elite Player’s Club Card indicates acceptance of the foregoing rules and all the terms and conditions of the Seneca Elite Player’s Club Card.
Individuals prohibited from gambling by Seneca Gaming & Entertainment or Seneca Gaming Authority (SGA) will not be eligible to participate in the Seneca Elite Player’s Club Card program as a promotional basis.
In consideration of, and as a strict condition of individual’s participation in this promotion, winners, heirs and personal representatives hereby waive and release all rights, claims, demands and/or causes of action against Seneca Gaming & Entertainment.
All benefits will be awarded in compliance with all Seneca Gaming & Entertainment and SGA rules and regulations promulgated there under.
Other restrictions may apply.
Management reserves the right to modify or discontinue this program anytime without prior notice. Seneca Gaming & Entertainment is not responsible for typographical errors.
PLEASE CASH OUT BEFORE YOU LEAVE OR ALL CREDITS WILL BE LOST!
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Slot Operations Technician
Full Time
SalamancaJOB FUNCTION: The incumbent would be primarily responsible for the day-to-day maintenance and repair of all slot machines at the Seneca Gaming and Entertainment facility.
QUALIFICATIONS: Bachelor’s Degree in Computer Programming/Technology or a combination of education and experience. Must possess excellent computer skills. Must be able to perform accurately under pressure. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants. Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
768 Broad St. Salamanca, NY 14779
Email: nicole.john@senecagames.net Fax: (716) 945-3354IT Generalist
JOB FUNCTION: Incumbent performs installations; maintenance and repair work on any computer related equipment that supports SGE. This includes desktops, laptops, communications equipment (digital and IP phones), smart phones (ex, iPhone’s, Androids), printers, local area networks, wide area networks, any piece of computer related peripheral or software an end user would be utilizing. Must provide a high level of customer service to the user.
QUALIFICATIONS: Associates Degree in Computer Technology plus two (2) years of IT experience. Must possess excellent computer skills. Must possess good people skills. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants. Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
768 Broad St. Salamanca, NY 14779
Email: nicole.john@senecagames.net Fax: (716) 945-3354Hospitality Associate
Full Time / Part Time
SalamancaJOB FUNCTION: Incumbent is responsible for food preparation, cashier duties, and maintaining cleanliness of concession and retail area.
QUALIFICATIONS: High School Diploma or equivalent required. Previous customer service, food preparation and/or retail experience preferred. Must possess good math skills and positive personality with ability to work closely with guests. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants. Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
768 Broad St. Salamanca, NY 14779
Email: nicole.john@senecagames.net Fax: (716) 945-3354Bingo Floor Associate
Full Time / Part Time
SalamancaJOB FUNCTION: Incumbent is responsible for the sales of all bingo paper, instants and electric bingo devices on the bingo floor and at the register. Responsible for large sums of money on a daily basis. Provides excellent customer service to guests. Must follow the rules and regulations as set forth by the regulatory bodies.
QUALIFICATIONS: High School Diploma or equivalent required. Previous customer service experience preferred. Must possess excellent math skills. A positive personality and ability to adapt to a fast-paced environment a plus! Experience with computers necessary. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants.
Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
768 Broad St. Salamanca, NY 14779
Email: nicole.john@senecagames.net Fax: (716) 945-3354Customer Service Representative
Full Time
SalamancaJOB FUNCTION: Projects a warm, positive, helpful image to all guests at all times. Effective input all data into the Player Tracking System and create all Seneca Elite Player’s Club Cards. Greet all guests entering and exiting the facility and are the initial point of contact of the entire company. Create player loyalty relationships with the facility and ensure accuracy for effective direct marketing programs. Help guests in understanding all promotions in the gaming facility and answering questions about the facility in a positive and complimentary manner. Takes bus reservations in person and over the phone. Encourage sales of special games seats. Conduct formal/informal surveys.
QUALIFICATIONS: High School Diploma or equivalent required. One (1) year experience performing duties comparable to customer service. Must possess good oral communication skills. Must be familiar with Bingo and Slot Machine operations. Must have computer knowledge. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants.
Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
768 Broad St. Salamanca, NY 14779
Email: nicole.john@senecagames.net Fax: (716) 945-3354Facilities Associate
Full Time
IrvingJOB FUNCTION: Incumbent cleans and maintains Seneca Gaming and Entertainment facilities (building and premises) in a neat and orderly condition. Associate operates equipment as needed, performs minor repairs to building and/or equipment as necessary
QUALIFICATIONS: Must be a minimum of 18 years of age or older upon employment. Previous cleaning and/or general maintenance experience helpful. Must be able to work flexible hours including evenings, weekends and holidays. Must pass a background clearance in accordance with National Gaming Commission Regulations.
Seneca or Native Preference will be given to eligible applicants
Pre-employment Drug Screen and SGA Licensing Background is required
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Human Resources Manager
JOB FUNCTION: Incumbent plans, directs, and coordinates the human resource functions of SGE. Oversees the
recruiting, interviewing, and hiring of new staff; employee relations; training; employment
compensation; and communications. Consults with management on strategic planning; and serves as
a liaison between management and employees. Maintains strict confidentiality of all personnel
information in accordance with all applicable Federal, State and SN laws, regulations, guidelines etc.
QUALIFICATIONS: Bachelor’s Degree in Business Administration or Human Resources Management or related
disciplines preferred, with 3-5 years of supervisory and human resources experience. Leadership
qualities, interpersonal skills and dedicated commitment to excellence. Must have previous
experience in the preparation of budgets. Must be able to work flexible hours including nights,
weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants.
Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Accounting Support Specialist II
Full Time
IrvingJOB FUNCTION: Performs on a timely basis, at least two (2) of the main functions listed below (game room, bingo or accounts payable) from start to finish including any auxiliary spreadsheets required (shortages, tax
forms, coupon allocation, gift certificates, flash reports, bill meter reports, daily drops).
QUALIFICATIONS: Associate’s Degree in Accounting and/or two (2) years of practical experience in accounting or bookkeeping. Must possess good verbal, written and organizational skills. Must possess excellent math skills. Must pass a background clearance in accordance with National Indian Gaming
Commission Regulations
Seneca or Native Preference will be given to eligible applicants
Pre-employment Drug Screen and SGA Licensing Background is required
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Security Assistant Supervisor
Full Time
IrvingJOB FUNCTION: Incumbent will assist the Security Manager in developing policies and procedures to ensure the safety of SGE assets and guests. Assists the Security Manager in enforcing the Seneca Gaming and Entertainment rules and regulations. Assists with training of new hires.
QUALIFICATIONS: High School Diploma or equivalent required. Associate’s Degree in Criminal Justice and/or an equivalent of education and/or experience in law enforcement/security. Must have one (1) year as a supervisor. Must be reliable to maintain confidentiality of information. Ability to correspond and speak effectively to the public, employees and guests. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Security Guard
Full Time
IrvingJOB FUNCTION: Incumbent ensures the safety of Seneca Gaming and Entertainment facilities, assets, and guests, by patrolling and monitoring premises and personal property. Assists in enforcing established SGE procedures.
QUALIFICATIONS: High School Graduate or Equivalent. Previous security guard experience is preferred. Must be able to work flexible hours, weekends and holidays. Must have the ability to deal effectively and interact well with the guests and employees.
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Customer Service Representative
Full Time
IrvingJOB FUNCTION: Projects a warm, positive, helpful image to all guests at all times. Effective input all data into the Player Tracking System and create all Seneca Elite Player’s Club Cards. Greet all guests entering and exiting the facility and are the initial point of contact of the entire company. Help guests in understanding all promotions in the gaming facility and answering questions about the facility in a positive and complimentary manner.
QUALIFICATIONS: High School Diploma or GED. One (1) year experience performing duties comparable to customer service. Must possess excellent communication and organizational skills. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Bingo Floor Associate
Full Time
IrvingJOB FUNCTION: Responsible for the sales of all bingo paper, pull tabs and electronic bingo on the floor and at the register. Responsible for large sums of money on a daily basis. Reports directly to the Floor Supervisor.
QUALIFICATIONS: High School graduate or equivalent, previous customer service preferred. Must possess good math skills. A positive personality and ability to adapt to a fast-paced environment a plus! Experience with computers necessary. Must be able to work flexible hours including evenings, weekends and holidays. Must pass a background check in accordance with National Indian Gaming Commission Regulations.
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Hospitality Associate
Full Time
IrvingJOB FUNCTION: Incumbent is responsible for food preparation, cashier duties, and maintaining cleanliness of concession and retail area.
QUALIFICATIONS: High School Graduate or Equivalent. Previous customer service, food preparation and/or retail experience preferred. Must possess good math skills and positive personality with ability to work closely with guests. Must be able to work flexible hours including evenings, weekends and holidays. Must pass an SGA background clearance in accordance with National Gaming Commission Regulations.
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356DR Count Team Associate/Supervisor
Part Time
IrvingJOB FUNCTION: Responsible for the collection and verification of TL2890 gaming revenue in accordance with the
rules and regulations of the Gaming Commission, Federal and State laws governing monetary
transactions and company policies, procedures and controls. May periodically be responsible for the
day-to-day operations of the gaming floor drop and count process. On these occasions oversees all
Count Team Associates to ensure department policies and procedures are adhered to. Assumes total
accountability for all transactions coming in and out of the count room.
QUALIFICATIONS: Must be a minimum of 18 years of age or older upon employment. High school diploma or
equivalent. Must have two (2) years’ experience in handling cash and one (1) year experience in a
Supervisory capacity. Must possess excellent math skills. Must be able to work flexible hours and
weekends. Must pass a background clearance in accordance with National Indian Gaming
Commission regulations.
Seneca or Native Preference will be given to eligible applicants
Pre-employment Drug Screen and SGA Licensing Background is required
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Promotions Coordinator
Full Time
IrvingJOB FUNCTION: Provides administrative support to the Marketing Manager. Assists in the development of department procedures including customer service protocol and development of all promotional submissions. Serves as a liaison between the different marketing mediums. Performance objectives include planning, research, record keeping and coordinating policies and procedures with local media. Aides in promoting Seneca Gaming and Entertainment and coordination of new promotions
QUALIFICATIONS: Must be at least 18 years of age or older upon employment. Associate’s Degree in Marketing plus one (1) year of related experience. Knowledge of bingo, slot machines, and poker preferred. Must be computer proficient in word processing and spreadsheet applications. Must possess a valid driver’s license and have reliable transportation. Must be able to work flexible hours including evenings, weekends, and holidays. Must pass a background check in accordance with National Indian Gaming Commission Regulations.
Seneca or Native Preference will be given to eligible applicants
Pre-employment Drug Screen and SGA Licensing Background is required
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Apply Online For A Seneca Gaming Career
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