Irving Rules, Info, and More
We Ask All Guests To Adhere To Our Casino Rules & Etiquette
Make The Most Of Your Visit
Seneca Gaming & Entertainment is all about having fun. We encourage all players to review and learn about casino rules, unacceptable behaviors, and activities, as well as our policies on electronic devices, lost or stolen items, promotions, as well as game-specific codes of conduct.
House Rules
1.
No one under the age of 18 years of age is permitted on the gaming floor. Management reserves the right to deny entry.
2.
Seneca Gaming and Entertainment will not tolerate foul language, threatening, disruptive behavior, vandalism, or destruction of any Seneca Gaming and Entertainment property. Actions may lead to involuntary exclusion and/or charged with criminal offense.
3.
Outside food, soliciting, peddling, loitering, firearms, weapons, alcohol, and drugs are prohibited.
4.
Seneca Gaming and Entertainment is not responsible for accidents, injuries, or stoien/ioss of property.
5.
Reserving seats is prohibited during special promotions or events.
6.
All patrons must have a valid Government Issued Photo ID to cash out a Seneca Elite Card.
7.
Seneca Gaming and Entertainment patrons are responsible for using their own Seneca Elite Card. If a patron is using another patron's Seneca Elite Card, they will be denied any winnings and forfeit any credits.
8.
Patrons must cash out their own Seneca Elite Card before the end of the gaming day, or all credits/money will be forfeited.
9.
To claim winnings over $1 , 199.99, you must present valid Government Issued Photo ID and a Social Security Card. Seneca Gaming and Entertainment will hold unclaimed jackpots for up to thirty days.
10.
Promotional winners must have a valid Government Issued Photo ID to claim any prize(s). Any promotional win with a cumulative value of $600 or more in one calendar year is Subject to Form 1099-Misc (hot seats, ticket drawings, etc.).
11.
Residents of foreign countries without a US Tax Treaty (Canadians) will be subject to withholdings on all payouts.
12.
Seneca Elite Cards are required for all promotional enrollments, unless otherwise specified.
13.
Seneca Gaming and Entertainment is not responsible for malfunctions of any equipment including electronics. Malfunctions voids all pays and plays.
14.
Patrons must have a valid admission receipt to enter the Bingo session. Only one (1 ) Electronic device per person, unless specified. It is the players' responsibility to play all cards purchased, no refunds or exchanges for unused, mutilated, wet or wrongfully played paper.
15.
Each patron must claim their (own) winnings and must be presently playing throughout the session. Playing at the Video Gaming machines within the Bingo area is permitted when yelling bingo. Restroom breaks, food purchasing, courtesy breaks and emergencies are the only exceptions and will be limited to no more than 10 minutes.
16.
The patron must bingo on the last number called. It is the responsibility of the player - Not the Team Member's - to yell bingo loud enough for the caller to hear and stop the game. Once a caller closes a game, no other bingos will be honored. The number on the monitor is not official until the number is verbally called.
17.
Specials / Progressive Games are posted at the Bingo Admissions and at the Bingo Caller's Console. The winning patron(s) of a special / progressive game will be rewarded the posted prize amount.
18.
Multiple winners will share the total cash value of the game divided by the number of winners. Split payouts are rounded down to the nearest dollar.
19.
Management reserves the right to correct any prize payout that has been paid out incorrectly, or that contradicts the printed disclosure of those prizes.
20.
All prizes are non-transferable and non-refundable.
21.
Seneca Gaming and Entertainment is not responsible for typographical errors.
22.
All sales are final.
No one under the age of 18 years of age is permitted on the gaming floor. Management reserves the right to deny entry.
Seneca Gaming and Entertainment will not tolerate foul language, threatening, disruptive behavior, vandalism, or destruction of any Seneca Gaming and Entertainment property. Actions may lead to involuntary exclusion and/or charged with criminal offense.
Outside food, soliciting, peddling, loitering, firearms, weapons, alcohol, and drugs are prohibited.
Seneca Gaming and Entertainment is not responsible for accidents, injuries, or stoien/ioss of property.
Reserving seats is prohibited during special promotions or events.
All patrons must have a valid Government Issued Photo ID to cash out a Seneca Elite Card.
Seneca Gaming and Entertainment patrons are responsible for using their own Seneca Elite Card. If a patron is using another patron's Seneca Elite Card, they will be denied any winnings and forfeit any credits.
Patrons must cash out their own Seneca Elite Card before the end of the gaming day, or all credits/money will be forfeited.
To claim winnings over $1 , 199.99, you must present valid Government Issued Photo ID and a Social Security Card. Seneca Gaming and Entertainment will hold unclaimed jackpots for up to thirty days.
Promotional winners must have a valid Government Issued Photo ID to claim any prize(s). Any promotional win with a cumulative value of $600 or more in one calendar year is Subject to Form 1099-Misc (hot seats, ticket drawings, etc.).
Residents of foreign countries without a US Tax Treaty (Canadians) will be subject to withholdings on all payouts.
Seneca Elite Cards are required for all promotional enrollments, unless otherwise specified.
Seneca Gaming and Entertainment is not responsible for malfunctions of any equipment including electronics. Malfunctions voids all pays and plays.
Patrons must have a valid admission receipt to enter the Bingo session. Only one (1 ) Electronic device per person, unless specified. It is the players' responsibility to play all cards purchased, no refunds or exchanges for unused, mutilated, wet or wrongfully played paper.
Each patron must claim their (own) winnings and must be presently playing throughout the session. Playing at the Video Gaming machines within the Bingo area is permitted when yelling bingo. Restroom breaks, food purchasing, courtesy breaks and emergencies are the only exceptions and will be limited to no more than 10 minutes.
The patron must bingo on the last number called. It is the responsibility of the player - Not the Team Member's - to yell bingo loud enough for the caller to hear and stop the game. Once a caller closes a game, no other bingos will be honored. The number on the monitor is not official until the number is verbally called.
Specials / Progressive Games are posted at the Bingo Admissions and at the Bingo Caller's Console. The winning patron(s) of a special / progressive game will be rewarded the posted prize amount.
Multiple winners will share the total cash value of the game divided by the number of winners. Split payouts are rounded down to the nearest dollar.
Management reserves the right to correct any prize payout that has been paid out incorrectly, or that contradicts the printed disclosure of those prizes.
All prizes are non-transferable and non-refundable.
Seneca Gaming and Entertainment is not responsible for typographical errors.
All sales are final.
Seneca Elite Player’s Club
Joining the Elite Player’s Club is free and easy. Visit any of our locations to sign-up and start playing. The card will store all your credits, score you exclusive promotions and chances to free play!
Getting Started
Must be at least 18 years of age to participate.
Valid acceptable government-issued photo identification with proof of age and expiration date required to obtain a Seneca Elite Player’s Club Card.
Seneca Elite Player’s Club Card membership is free to join.
Benefits are intended for the use of the person listed on the account and have no cash value.
Membership is non-transferable and may be cancelled at the discretion of the Seneca Gaming & Entertainment Management. Points will not be eligible to transfer to any other account for any reason.
Limit one (1) membership per person.
To redeem rewards, Seneca Elite Player’s Club Cards and valid acceptable government-issued photo identification must be presented.
Seneca Elite Player’s Club Card accounts with no activity (i.e. no point earnings) for 365 consecutive days will forfeit/expire any unredeemed points or offers, and purged any time thereafter.
Points earned through promotions cannot be used toward the qualification of other promotions.
It is the member’s responsibility to properly insert/check in/swipe their Seneca Elite Player’s Club Card into the machine when playing the Video Gaming Machines, playing Poker (non-tournament play) and purchasing their bingo admission.
Management reserves the right to adjust point balances and/or an account/membership status due to computer error, machine malfunction, operator error, fraud or other misuse of the Seneca Elite Player’s Club Card without notifying the membership holder.
Each member is responsible for selecting a Personal Identification Number (PIN) for his or her Seneca Elite Player’s Club Card account. Each member must keep this PIN confidential and secure, and is responsible for any activity on his or her account when the account is accessed by using this PIN.
Seneca Gaming & Entertainment will collect and use the personal information on a members account for marketing/promotional and other business related purposes.
In order to be eligible for the Seneca Elite Player’s Club Card benefits, direct marketing promotions, incentives and rewards, members are responsible for notifying Seneca Gaming & Entertainment of any name, address, phone number or email change(s). Seneca Gaming & Entertainment is not responsible for lost or misdirected correspondence.
Management reserves the right to revoke, modify or revise qualifications for receiving coupons, discounts, offers, points, invitations and comps at any time, without prior notice.
Seneca Elite Player’s Club Cards remain the property of Seneca Gaming & Entertainment. Seneca Gaming & Entertainment is not responsible for lost, stolen or misused Seneca Elite Player’s Club Cards or points redeemed.
Seneca Gaming & Entertainment Management reserves the right to cancel, revoke, amend or modify this program at any time.
Fraudulent use of the card, including point theft, will result in the loss of Seneca Elite Player’s Club Card membership and all privileges may be permanently revoked.
Seneca Gaming & Entertainment and/or its designee may use names, pictures and likenesses of members for promotional purposes without further compensation.
Member’s use of the Seneca Elite Player’s Club Card indicates acceptance of the foregoing rules and all the terms and conditions of the Seneca Elite Player’s Club Card.
Individuals prohibited from gambling by Seneca Gaming & Entertainment or Seneca Gaming Authority (SGA) will not be eligible to participate in the Seneca Elite Player’s Club Card program as a promotional basis.
In consideration of, and as a strict condition of individual’s participation in this promotion, winners, heirs and personal representatives hereby waive and release all rights, claims, demands and/or causes of action against Seneca Gaming & Entertainment.
All benefits will be awarded in compliance with all Seneca Gaming & Entertainment and SGA rules and regulations promulgated there under.
Other restrictions may apply.
Management reserves the right to modify or discontinue this program anytime without prior notice. Seneca Gaming & Entertainment is not responsible for typographical errors.
PLEASE CASH OUT BEFORE YOU LEAVE OR ALL CREDITS WILL BE LOST!
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Hospitality Associate
Full Time
IrvingJOB FUNCTION: Incumbent is responsible for food preparation, cashier duties, and maintaining cleanliness of concession and retail area.
QUALIFICATIONS: High School Graduate or Equivalent. Previous customer service, food preparation and/or retail experience preferred. Must possess good math skills and positive personality with ability to work closely with guests. Must be able to work flexible hours including evenings, weekends and holidays. Must pass an SGA background clearance in accordance with National Gaming Commission Regulations.
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Count Team DR Associate/Supervisor
Part Time
IrvingJOB FUNCTION: Responsible for the collection and verification of TL2890 gaming revenue in accordance with the rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls. May periodically be responsible for the day-to-day operations of the gaming floor drop and count process. On these occasions oversees all Count Team Associates to ensure department policies and procedures are adhered to. Assume total accountability for all transactions coming in and out of the count room.
QUALIFICATIONS: Must be a minimum of 18 years of age or older upon employment. High school diploma or equivalent. Must have two (2) years’ experience in handling cash and one (1) year experience in a Supervisory capacity. Must possess excellent math skills. Must be able to work flexible hours and weekends. Must pass a background clearance in accordance with National Indian Gaming Commission regulations.
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Bingo Floor Associate
Full Time
IrvingJOB FUNCTION: Responsible for the sales of all bingo paper, pull tabs and electronic bingo on the floor and at the register. Responsible for large sums of money on a daily basis. Reports directly to the Floor Supervisor.
QUALIFICATIONS: High School graduate or equivalent, previous customer service preferred. Must possess good math skills. A positive personality and ability to adapt to a fast-paced environment a plus! Experience with computers necessary. Must be able to work flexible hours including evenings, weekends and holidays. Must pass a background check in accordance with National Indian Gaming Commission Regulations.
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Chief Executive Officer (C.E.O.)
Full time
IrvingJOB FUNCTION: Incumbent is responsible for the development and management of Class II Gaming sites of SGE. Responsible for overseeing the day-to-day operations of SGE, including implementation and ensuring compliance with internal controls. Serve as the official liaison between the Board of Directors and SGE Management. Will develop and implement SGE policies, goals, and objectives. Responsible for the evaluation of operations and will generate that the SNs financial interests are protected and confirms the General Managers are carrying its responsibilities as provided by the Gaming Ordinance.
QUALIFICATIONS: High School Diploma or equivalent required. Bachelor’s Degree in Business Administration and/or Management, or Economics, or related field; Master’s Degree preferred. Minimum of 5 (five) years of progressive managerial experience in Tribal Gaming and/or Hospitality operations. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Customer Service Representative
Full Time
IrvingJOB FUNCTION: Projects a warm, positive, helpful image to all guests at all times. Effective input all data into the Player Tracking System and create all Seneca Elite Player’s Club Cards. Greet all guests entering and exiting the facility and are the initial point of contact of the entire company. Help guests in understanding all promotions in the gaming facility and answering questions about the facility in a positive and complimentary manner.
QUALIFICATIONS: High School Diploma or GED. One (1) year experience performing duties comparable to customer service. Must possess excellent communication and organizational skills. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Security Guard
Full Time
IrvingJOB FUNCTION: Incumbent ensures the safety of Seneca Gaming and Entertainment facilities, assets, and guests, by patrolling and monitoring premises and personal property. Assists in enforcing established SGE procedures.
QUALIFICATIONS: High School Graduate or Equivalent. Previous security guard experience is preferred. Must be able to work flexible hours, weekends and holidays. Must have the ability to deal effectively and interact well with the guests and employees.
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Security Assistant Supervisor
Full Time
IrvingJOB FUNCTION: Incumbent will assist the Security Manager in developing policies and procedures to ensure the safety of SGE assets and guests. Assists the Security Manager in enforcing the Seneca Gaming and Entertainment rules and regulations. Assists with training of new hires.
QUALIFICATIONS: High School Diploma or equivalent required. Associate’s Degree in Criminal Justice and/or an equivalent of education and/or experience in law enforcement/security. Must have one (1) year as a supervisor. Must be reliable to maintain confidentiality of information. Ability to correspond and speak effectively to the public, employees and guests. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Facilities Associate
Full Time
IrvingJOB FUNCTION: Incumbent cleans and maintains Seneca Gaming and Entertainment facilities (building and premises) in a neat and orderly condition. Associate operates equipment as needed, performs minor repairs to building and/or equipment as necessary
QUALIFICATIONS: Must be a minimum of 18 years of age or older upon employment. Previous cleaning and/or general maintenance experience helpful. Must be able to work flexible hours including evenings, weekends and holidays. Must pass a background clearance in accordance with National Gaming Commission Regulations.
Seneca or Native Preference will be given to eligible applicants
Pre-employment Drug Screen and SGA Licensing Background is required
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Income Auditor
Full Time
IrvingJOB FUNCTION: Performs on a timely basis, the main functions listed below from start to finish including any auxiliary spreadsheets required. Follows all MICS/TICS/SICS regulations as pertains to revenue audit.
QUALIFICATIONS: Associates Degree in Accounting and/or two (2) years of practical experience in accounting or bookkeeping. Must possess excellent math skills. Must possess excellent verbal, written and organizational skills. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants.
Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Hospitality Manager
Full Time
IrvingJOB FUNCTION: Incumbent will provide overall supervision of the hospitality area in the gaming
facility. Effectively supervises and schedules Hospitality Associates. Properly manage
inventory. Ensure the quality of service, operating standards and food preparation
abides by State and Federal food safety codes and guidelines. Provides feedback to
management to improve the quality of service. Pursuant to direction from the General
Manager.
QUALIFICATIONS: Must be a minimum of 18 years of age or older upon employment. High school diploma or
equivalent. Must have two (2) years’ experience in handling cash and one (1) year experience in a
Supervisory capacity. Must possess excellent math skills. Must be able to work flexible hours and
weekends. Must pass a background clearance in accordance with National Indian Gaming
Commission regulations.
Seneca or Native Preference will be given to eligible applicants
Pre-employment Drug Screen and SGA Licensing Background is required
Seneca Gaming
Attn: Human Resources
11099 Route 5 Irving, NY 14081
Email: sthompson@senecagames.net Fax: (716) 549-6356Bingo Manager
Full Time
SalamancaJOB FUNCTION: Incumbent must perform special projects as directed by the General Manager. Performs analysis on new pricing terms versus new payout schedules. Assists in establishing new bingo games, themes and directions for the future. Oversees daily operations of the Bingo Department pursuant to direction from the General Manager and Chief Executive Officer. Ensures Bingo and Inventory departments follow rules and regulations as set forth by regulating bodies.
QUALIFICATIONS: Associate’s degree in Business Administration and a minimum of two (2) years supervisory experience. Must have thorough working knowledge of bingo operations. Must possess ability to handle stressful situations. Must understand various math equations and probabilities. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants.
Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
768 Broad St. Salamanca, NY 14779
Email: nicole.john@senecagames.net Fax: (716) 945-3354Income Auditor
Full Time
SalamancaJOB FUNCTION: Performs on a timely basis, the main functions listed below from start to finish including any auxiliary spreadsheets required. Follows all MICS/TICS/SICS regulations as pertains to revenue audit.
QUALIFICATIONS: Associates Degree in Accounting and/or two (2) years of practical experience in accounting or bookkeeping. Must possess excellent math skills. Must possess excellent verbal, written and organizational skills. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants.
Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
768 Broad St. Salamanca, NY 14779
Email: nicole.john@senecagames.net Fax: (716) 945-3354Customer Service Representative
Full Time
SalamancaJOB FUNCTION: Projects a warm, positive, helpful image to all guests at all times. Effective input all data into the Player Tracking System and create all Seneca Elite Player’s Club Cards. Greet all guests entering and exiting the facility and are the initial point of contact of the entire company. Create player loyalty relationships with the facility and ensure accuracy for effective direct marketing programs. Help guests in understanding all promotions in the gaming facility and answering questions about the facility in a positive and complimentary manner. Takes bus reservations in person and over the phone. Encourage sales of special games seats. Conduct formal/informal surveys.
QUALIFICATIONS: High School Diploma or equivalent required. One (1) year experience performing duties comparable to customer service. Must possess good oral communication skills. Must be familiar with Bingo and Slot Machine operations. Must have computer knowledge. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants.
Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
768 Broad St. Salamanca, NY 14779
Email: nicole.john@senecagames.net Fax: (716) 945-3354Security Guard
Part Time
SalamancaJOB FUNCTION: Incumbent ensures the safety of Seneca Gaming and Entertainment facilities, assets, and guests, by patrolling and monitoring premises and personal property. Assists in enforcing established SGE procedures.
QUALIFICATIONS: High School Diploma or equivalent required. Previous security guard experience is preferred. Experience working with the public a plus. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants.
Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
768 Broad St. Salamanca, NY 14779
Email: nicole.john@senecagames.net Fax: (716) 945-3354Bingo Inventory Clerk
Full Time
SalamancaJOB FUNCTION: Incumbent is responsible for counting and shelving all new Bingo inventory received. Responsible for completion of all Bingo paperwork for assigned shifts. Issuance/returns to sellers (floor associates). Must follow the rules and regulations set forth by the regulatory bodies.
QUALIFICATIONS: High School Diploma or equivalent required. One (1) year experience performing duties comparable to customer service. Must possess good oral communication skills. Must be familiar with Bingo and Slot Machine operations. Must have computer knowledge. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants.
Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
768 Broad St. Salamanca, NY 14779
Email: nicole.john@senecagames.net Fax: (716) 945-3354Bingo Floor Associate
Full Time
SalamancaJOB FUNCTION: Incumbent is responsible for the sales of all bingo paper, instants and electric bingo devices on the bingo floor and at the register. Responsible for large sums of money on a daily basis. Provides excellent customer service to guests. Must follow the rules and regulations as set forth by the regulatory bodies.
QUALIFICATIONS: High School Diploma or equivalent required. Previous customer service experience preferred. Must possess excellent math skills. A positive personality and ability to adapt to a fast-paced environment a plus! Experience with computers necessary. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants.
Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
768 Broad St. Salamanca, NY 14779
Email: nicole.john@senecagames.net Fax: (716) 945-3354Facilities Associate
Full Time
SalamancaJOB FUNCTION: Incumbent cleans and maintains Seneca Gaming and Entertainment facilities (buildings and
premises) in a neat and orderly condition. Associate operates equipment as needed, performs minor repairs to building and/or equipment as necessary.
QUALIFICATIONS: Experience in general cleaning is helpful. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants.
Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
768 Broad St. Salamanca, NY 14779
Email: nicole.john@senecagames.net Fax: (716) 945-3354Income Auditor
Full Time
Oil SpringJOB FUNCTION: Performs on a timely basis, the main functions listed below from start to finish including any auxiliary spreadsheets required. Follows all MICS/TICS/SICS regulations as pertains to revenue audit.
QUALIFICATIONS: Associates Degree in Accounting and/or two (2) years of practical experience in accounting or bookkeeping. Must possess excellent math skills. Must possess excellent verbal, written and organizational skills. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants.
Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
5374 West Shore Rd. Cuba, NY 14727
Email: nicole.john@senecagames.net Fax: (716) 968-9308Security Guard
Part Time
Oil SpringJOB FUNCTION: Incumbent ensures the safety of Seneca Gaming and Entertainment facilities, assets, and guests, by patrolling and monitoring premises and personal property. Assists in enforcing established SGE procedures.
QUALIFICATIONS: High School Diploma or equivalent required. Previous security guard experience is preferred. Experience working with the public a plus. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants.
Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
5374 West Shore Rd. Cuba, NY 14727
Email: nicole.john@senecagames.net Fax: (716) 968-9308DR Customer Service Representative/Supervisor
Full Time
Oil SpringJOB FUNCTION: Projects a warm, positive, helpful image to all guests at all times. Effective input all data into the Player Tracking System and create all Seneca Elite Player’s Club Cards. Greet all guests entering and exiting the facility and are the initial point of contact of the entire company. Create player loyalty relationships with the facility and ensure accuracy for effective direct marketing programs. Help guests in understanding all promotions in the gaming facility and answering questions about the facility in a positive and complimentary manner. Takes bus reservations in person and over the phone. Encourage sales of special games seats. Conduct formal/informal surveys.
QUALIFICATIONS: High School Diploma or equivalent required. One (1) year experience performing duties comparable to customer service. Must possess good oral communication skills. Must be familiar with Bingo and Slot Machine operations. Must have computer knowledge. Must be able to work flexible hours including nights, weekends and holidays as required.
Seneca or Native Preference will be given to eligible applicants.
Pre-employment Drug Screen and SGA Licensing Background is required.
Seneca Gaming
Attn: Human Resources
5374 West Shore Rd. Cuba, NY 14727
Email: nicole.john@senecagames.net Fax: (716) 968-9308Apply Online For A Seneca Gaming Career
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